My Michael and I were sharing guest stories today, mostly to do with guests with language barriers and how funny or scary it can be, and he began gloating to me of me of a particular interaction he had and how he felt so happy he was able to help the family.
This family approached him and it was clear their English was more than just limited. They had a very heavy accent he couldn’t quite identify, but seemed really enthusiastic and mainly repeated, over and over the famous phrase we CM’s usually get from foreigners: “Mickey Mouse House?”.
Now, let me clear up before you all point at him and laugh at his idiocy, but, Michael had never been to WDW before he (or really, I) started working there in Jan 2012, so he’d had no idea that Toon Town, or what stood in it, had ever been.
As enthusiastic as the family was, he was even happier to understand what they needed and to help. So, with hand signals, he gestured for him to follow him through the Emporium, and leads them directly in front of the toy aisles. He pointed at the toy model of Mickey Mouse’s Clubhouse, with figures included! The family kept saying no, “the house”. And Michael ‘taught’ them that, no! It’s the Clubhouse!
I just laughed for like the past half hour thinking of the confused (and maybe even angry) faces of these guests being given this toy. After I was able to breathe enough to explain to him what Toon Town was, I laughed for another hour at his poor, mortified face.